Why choose Dog Parties?
When you choose Dog Parties Box you get a box of carefully selected adorable toys, FRESH gourmet dog cookies and healthy delicious treats. Feel good knowing you are treating your best fur friend to high quality toys and some of the best treats. We are the ONLY Dog Subscription that give the option to add a Barkday box for you pups Birth month. Sure to make your dog feel Extra special on this already special day!
Do I have to create an account to subscribe or purchase a Dog Parties Box?
No you do not have to create an account to subscribe or purchase on our site. Creating an account will allow you to view or cancel your subscription and "quick check out" for future purchases.
I purchased a subscription, but can't login to my account.
You can purchase a subscription without creating an Account. If you create an Account after your purchase it will not appear under your subscriptions. Any chances you want to make must be done through customer service.
How do I update my billing information?
We are still working on being able to update payment information on subscription plans. At this time if you need to update your payment you will need to cancel your current plan and resubscribe. If this is an inconvenience for you, we are more than happy to update your information from our end.
What is in a Dog Parties Box?
Each box has up to 6 items of fun themed toys, gourmet dog cookies and delicious treats.
When will my first box ship?
Your first box will ship within 2 business days after purchase, prepaid plans your boxes will ship the first week of each month until your plan ends.
How often will I be billed?
You will be billed every 30 days from original purchase date for a monthly subscription and annually for a 6 or 12 month plan.
Will my plan renew?
Yes, your plan will auto renew, unless you select a 3 or 6 month (short term plan), also Gift subscriptions do not renew.
Can I try a Dog Parties box before subscribing?
Yes, we offer individual boxes under our "Give as a Gift" tab select 1 month or a short term plan, these plans do not renew and Barkday Boxes are not included in gift plans.
What if my dog doesn't like Dog Parties box?
If you dog doesn't like the items in Dog Parties box please reach out to us within 14 days from receiving your purchase. We will do our best to resolve any issues as quickly as possible. Our number 1 goal is to make our customers and PUP-stomers happy.
What to do if the cookies in my Dog Parties box are broken?
We of course want everything to arrive in perfect condition, but at time during shipping cookies will get broken. We have no control how the boxes are handled once they are shipped. As a courtesy we will replace one batch of cookies at no cost to you. We can not guarantee the new batch of cookies will match the theme of your box received.
How much is shipping?
Shipping is FREE in the USA and flat rate for Canada of $10.00.
When can I expect my Dog Parties Box to be delivered?
Estimated delivery within the USA is 2-5 business days and international orders 1-4 weeks. Delivery may take longer during holiday season.
What kind of treats are in Dog Parties box?
Our gourmet cookies are Peanut Butter flavored freshly made by a local dog Barkery, every batch is made all organic, gluten free and no preservatives. Our bagged treats are made in the USA by a variety of dog bakeries.
Is a Barkday Box included in all plans?
A Barkday Box is included in a prepaid and monthly subscriptions. For a Month - Month Subscription your plan must be active during the month of your dogs Birthday. A Barkday Box will take place of that current months box. Barkday Boxes are not included in Gift Subscriptions.
How do I cancel my subscription?
You can cancel under "Member Login" or contact us to cancel. Monthly Subscriptions can be canceled at anytime. Prepaid plans are nonrefundable you may cancel so your plan does not renew.
Do you send shipping confirmation?
Yes, you will receive an e-mail once your box has shipped.
How to get in touch with customer service?
You can reach us via our "Contact" tab, direct e-mail or chat feature. Please include the name, address and date of order.